Privacy Policy

Our Cookie Policy

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Our Privacy Policy

Your privacy is of paramount importance to us and we outline below how we will treat and respect your personal information and the steps we take to keep it secure.

The data controller responsible in respect of information collected is SAIF Care and Professional Help Limited. If you have any questions or want to check, change or update your details at any time please contact our team:

By Post:  SAIF Care, c/o Professional Help Limited, Dalton Hall Business Centre, Dalton Hall, Burton-in-Kendal, Carnforth, LA6 1BL.

By Phone: 01524 782910

By Email:

Who we are

We are a company which provides counselling services, training and consultancy. We are a company limited by guarantee in England and Wales. Our registered company number is 9402547.

What information do we collect?

When you use our services, we collect personal information about you.  Personal information is information that can be used to identify you.

The amount and type of information that Professional Help gathers depends on the nature of the service that you use. There are a variety of ways in which we may collect your personal information; for example, when you make an enquiry about our services, access our services, sign-up for a newsletter, request training, become an Associate Counsellor or member of staff or take part in our events.

Information we routinely collect may include details such as your name, address, phone number, email address and details of your enquiry so that we can provide the service you require.

If you use your credit or debit card to pay for additional services from our website, we will need to share your data with a third party to enable this processing.  We will ensure that this is done securely and in accordance with the Payment Card Industry Data Security Standard and we do not store your payment card details.

If you are using our service on behalf of someone else, for example, to ask for support on their behalf, then before you disclose the personal information of another person you must obtain that person’s consent to both the disclosure of their personal information and its use in accordance with this privacy policy.

Sensitive Data

In some circumstances, we may collect data which is classified as ‘sensitive data’ under the Data Protection Act. An example would be data about ethnic origin. We only hold this information for specific purposes and with your explicit consent.

How we use your Personal Data

We use the personal information you give us, where relevant:

  • To provide you with the services, products or information you have requested
  • To process any payment(s) we may receive from you
  • For administrative purposes, e.g. so that we may contact you about an enquiry you have made
  • For internal record keeping, such as the management of feedback or complaints
  • To analyse and improve the services we offer
  • To block the disruptive use of our chat system and websites, record website traffic or report offensive or defamatory content
  • Where it is required or authorised by law.

Sharing your information with Third Parties

We will never sell personally identifying data to any organisation.

We offer a variety of white-label services on behalf of other organisations, including the SAIF Care and SAIF Support counselling services. All our partner organisations are bound by the terms and conditions of our various agreements, including this privacy policy. Where we disclose any personal information to partners or other authorised parties, they will be obligated to use that personal information in accordance with the terms of this privacy policy.

From time to time, Professional Help may release non-personally identifying information in the aggregate, e.g., by publishing a report on trends in the usage of our services.

In addition to the above, we may use or disclose your personal information in order to deal with enquiries made by or about you in connection with any legal proceedings or prospective legal proceedings or as required by law or to establish, exercise or defend our legal rights.

Your data and consent to marketing

If you use our service to ask for information about or access to either our services or those provided by one of our partner organisations, then as part of this process we may ask for your consent to contact you for marketing purposes. We will describe what your consent is being sought for and ask which channels consent is provided for (such as e-mail, telephone, text and/or post).  If subsequently, you change your mind and no longer want to be contacted by either ourselves or the specific partner organisation, you can request to update your contact preferences accordingly.

Cookies and online privacy

A cookie is a small text file that is downloaded by your browser when you access a website. It allows the website to store some information about your preferences and previous actions on the website.  We use cookies in order to improve the Professional Help website service, such as helping our website to recognise you when you visit. We do not access any information stored in cookies placed on your machine by other websites.

Most browsers provide you with options to reject third-party cookies if you wish; choosing this option will have an impact on the usability of our website service.

We also use Google Analytics to analyse use of the Professional Help website.  This information is stored by Google and their privacy policy is available at

Protecting your Data

Protecting your personal information is of paramount importance to us. To keep your data protected and safe we have put in place suitable technical and organisational precautions to ensure that your information is secure, including ensuring that the Client Management System (CMS) we utilise uses secure servers and undertaking data encryption for any information that we store or transmit about you.

We will keep your information for as long as required to enable us to operate our service, but we will not keep your information for any longer than is necessary. Our normal procedure is to dispose of any personally identifying information collected via counselling services twelve months after last contact with you, although this may sometimes be varied on an individual basis in order to support you to the best of our ability.  We will take into consideration our legal obligations when determining how long we should retain your information as well as good practice guidance from the relevant professional bodies that we are members of, including the National Counselling Society and British Association of Counselling and Psychotherapy.  When we no longer need to retain your information, we will ensure it is securely disposed of.

Your Rights

You have the right to:

  • Request a copy of the information we hold about you
  • Update or amend the information we hold about you if it is wrong
  • Change your communication preferences at any time
  • Ask us to remove your personal information from our records
  • Object to the processing of your information for marketing purposes
  • Raise a concern or complaint about the way in which your information is being used.

If you wish to find out more about these rights or obtain a copy of the information we hold about you, please contact us at:

For more information about your rights go to the website of the Information Commissioner’s Office at

Children’s data

If you are under the age of 18, you cannot currently use Professional Help’s counselling services. Due to the nature of our organisation’s activities, we may hold personal information relating to children and young people when other family member’s (usually parents or guardians) access direct support. These details are only held with the explicit consent of the child’s parents / guardian or a young person themselves if they are Gillick competent. They are kept securely with restricted access and handled with the greatest respect for privacy.

International data transfers

Information that we collect may be stored and transferred between any of the countries that we operate in order to enable us to use the information in accordance with this policy.

We may, on occasion, need to use the services of a supplier outside the European Economic Area (EEA), however we will ensure that your information is held in compliance with the European data protection regulations. The supplier that we use as the provider of our Client Management System (CMS) is EasyPractice, who are located in Denmark and who take full account of EU General Data Protection Regulation. To see EasyPractice’s privacy policy please visit

Links to third party websites

Our websites contain links to third party websites that we believe may be of interest to our website visitors and service users. This privacy policy only governs our websites, and we are not responsible for the privacy policies that govern third party websites even where we have provided links to them. If you use any link on our website, we recommend you read the privacy policy of that website before sharing any personal or financial data.